The Influence of Servant Leadership on the Performance of the Association of Wives of Veterans of the Republic of Indonesia (PIVERI)

Abstract

This study aims to analyze the influence of servant Leadership on organizational Performance and the role of organizational Culture as a mediator in the relationship between servant Leadership and organizational Performance. Using a quantitative approach, a cross-sectional survey was conducted with 30 Secretaries and 1 Head of Social Affairs from PIVERI Regional Management’s 31 provinces in Indonesia. The data were analyzed using the Partial Least Squares Structural Equation Modeling (PLS-SEM) method. This study found that Servant Leadership has a significant and positive influence on Organizational Culture and Organizational Performance. However, this study found no evidence to support the mediating role of Organizational Culture in the relationship between Servant Leadership and Organizational Performance. In addition, the direct influence of Organizational Culture on Organizational Performance is also not significant. A leadership style that emphasizes service, empathy, and empowering organizational members can strengthen the organization’s cultural values and directly contribute to improving organizational Performance. Servant Leadership is an important factor that directly affects both the Culture and Performance of the organization. Servant Leadership has a significant influence on Organizational Culture and Organizational Performance, demonstrating that a leadership model that prioritizes service, empathy, and commitment to the development of organizational members can be a practical approach to enhancing internal quality and organizational effectiveness.