Where to go and what to do: Towards understanding task-based information behavior at transitional spaces

Abstract

In public transitional spaces, such as airports, users are faced with diverse challenges regarding information interaction and use. These challenges arise due to the scheduled and/or location-dependent procedures users are required to perform. Understanding what these users need or desire in the context of such spaces, what information is on offer, both online and in situ, and how these aspects interrelate is important to facilitate the design of systems that are accepted by the users concerned. However, very little is known about human information behavior (HIB) in public transitional spaces. As a starting point to understand how behavior in such spaces relates to or differs from information behavior in other contexts, holistically, I will create an explanatory model of airport information behavior by conducting an exploratory grounded theory based field study and relating my findings to those of existing models.