Emotional dissonance and job satisfaction: The moderating role of organisational commitment and task significance

Abstract

Aim: Emotional dissonance resulting from nurse/patient interactions is usually considered to lead to negative outcomes, such as job dissatisfaction (Yang & Chang, 2008). Although there does exist some general support and acceptance of the positive link between emotional dissonance and job dissatisfaction, there are some inconsistencies in these findings (Pugh, Groth, & Hennig-Thurau, 2010). The aim of our study is to verify whether the relationship between emotional dissonance and job satisfaction can be influenced by organizational commitment and task significance. Method: A questionnaire was distributed to 222 nurses, working in two multidisciplinary hospitals in the Northwest region of Italy. Results and conclusion: Results provide support for the moderating role of organizational affective commitment and task significance. Organizational affective commitment and task significance can help nurses in moderating the detrimental effects of emotional dissonance on job satisfaction.