Characterizing business intelligence tasks, use and users in the workplace

Abstract

This paper investigates business intelligence (BI) tasks, use and users in a workplace setting. The study reports on a mixed methods study of users in three different types of organisations employing BI. 1052 respondents answered a survey and 15 individual and 3 group interviews were conducted to elaborate on the survey results. The study finds that the majority of public BI users are employees, and fewer managers and students, that are handling a variety of tasks. Although they can experience challenges learning and using the BI system, they are still satisfied with it from different perspectives.