TQM practices and their impact on organisational performance: the case of India’s deming-award industries

Abstract

This paper focuses on different Total Quality Management (TQM) practices implemented by Deming-awarded Indian industries and examines the impact of commonly used TQM practices on organisational performance. In this study, organisational performance is taken as a function of satisfaction and business performance. The hypotheses and conceptual TQM framework were designed and formulated based on the perspectives of Deming-awarded Indian organisations. Data was collected from the Indian Deming awarded industries and analyzed using structural equation modelling. The findings show that all selected TQM practices directly and positively impact organisational performance. Satisfaction and business performance attained through TQM practices are positively linked with enhanced organisational performance. The study's findings provide valuable knowledge of the relationships between different TQM practices and organisational performance. The study findings will also aid other organisations in selecting TQM practices and establishing a suitable TQM framework.