Is the public sector interpreting market ready for digital transformation?

Abstract

Interpreting global demand continues growing as we face large immigration trends worldwide and diversity is part of both the economic and political agenda. There are clear signs that transformation is coming and that new opportunities for disruption are opening, combined with a strong need from the administration to drive efficiency in all their services, and this includes the provision of interpreting to the increasingly diverse society. Services like Capita LiveLINK, using cloud-based workforces and highly efficient video and voice platforms with app-based delivery channels, have facilitated already large conversions of demand from on-premise to remote, thus delivering significant savings to the customer but also opportunities for our interpreters. The interpreting stakeholders must join forces to drive the digital transformation as an industry and not to just react to external forces.