IMPLEMENTASI PROTOTYPE APLIKASI E-LAPOR BERBASIS JEJARING SOSIAL UNTUK PELAYANAN KELUHAN PELANGGAN PADA KANTOR PDAM

Abstract

The presence of information and communication technology has also paved the way for the emergence of new models in the delivery of reports and complaints of citizens against the performance of the Government and Private, this is a challenge that must be undertaken by the government and private parties to be more active in participating and can increase the competence skill in it The activities of complaints or reports of citizens conducted conventionally so far, felt less effective and efficient, because the process of response to the old reports and distance and time that menyenbabkan community lazy and apathetic to the conditions that occur in the middle of community life. The development of customer complaints sites (qlue) by utilizing various other online media that can be used for organizing online reports, such as social networks, for example; facebook, twitter, email, myspace, skype, google talk, as well as the use of special media like Teleconfrence. The service to customer complaints about clean water problems in Tidore Kepulauan City is still conventional, causing many problems that can not be resolved, such as leaky pipes, water jam and PDAM employees' ignorance about the piped water installation network. Ineffective services cause many customers to be lazy to pay monthly dues, even customers who stop being a PDAM customer, this causes the company's revenue decreased which affects the performance of the company's own employees. To answer the above problems, the authors conduct research by developing and applying an E-Reporting application to PDAM Office of Kota Tidore Kepualauan by utilizing social networking technology, which later can be applied to answer the problems and complaints of citizens