Rethinking the digital divide: mediation role of computer self-efficacy

Abstract

The main purpose of this research is to develop an understanding of the mediating role of computer self-efficacy in the relationship between access to information and communication technology (ICT) and e-government usage. To achieve its objectives, this research applied a quantitative survey and analyse the results using PLS-based structural equation approach. The survey was involving 237 e-government users in Indonesia. The findings confirm that computer self-efficacy has a partial mediating role on the relationship between access to ICT and e-government use. The study provides evidence on the importance of computer self-efficacy in improving e-government use. Discussions on the implications for practice as well as theory are presented. Abstrak Tujuan utama dari penelitian ini adalah untuk mengembangkan pemahaman tentang peran me-diasi self-efficacy komputer dalam hubungan antara akses ke teknologi informasi dan komunikasi (ICT) dan penggunaan e-government. Untuk mencapai tujuannya, penelitian ini diterapkan sur-vei kuantitatif dan menganalisis hasil menggunakan PLS berbasis pendekatan persamaan struk-tural. Survei ini melibatkan 237 pengguna e-government di Indonesia. Temuan mengkonfirmasi bahwa self-efficacy komputer memiliki peran mediasi parsial pada hubungan antara akses ICT dan penggunaan e-government. Studi ini memberikan bukti tentang pentingnya self-efficacy kom-puter dalam meningkatkan penggunaan e-government. Diskusi tentang implikasi untuk praktek serta teori disajikan.