Robotization of Training Enrolment Process in a Continuous Improvement Department of a Retail Company

Abstract

Robotic Process Automation (RPA) emerged as a technology that promises revolutionary gains through the automation of transactional processes, based on specific rules. Through the application of RPA, organizations aim to increase their operational efficiency. The objective of the project described in this article was to develop a automatized procedure to allow the implementation of RPA, in the enrolment process in existing training courses in the “Improve Our Work (IOW)” department of Sonae Academy. After analyzing the current process through the value stream design tool, waste was identified in this process, namely, too much time in the function of data processing inherent to the training enrolment registrations. Then, improvement proposals were suggested and, subsequently, implemented, which allowed the reduction of time spent by the coworker allocated to this function, in approximately 95%. This value revealed the impact that the implementation of RPA has on the digital processes of organizations.