Service quality of digital banking of Timo Vietnam - Ho Chi Minh City

Abstract

In the context of the strong development of science and technology in finance and banking, Fintech has emerged as the most important trend. Fintech (Financial Technology) can be divided into two categories. The first one includes customer service companies that provide technological tools to improve personal lending, money management and funding for start-ups. The second one includes “back-office” companies that offer technology for financial institutions. New-generation digital banking Timo has increased the public awareness of Fintech through the application of Internet and technology in mobile banking. The paper presents an overview of digital banking of Timo and survey results of its services, thereby offering some suggestions to further develop this form of banking in the future.