Pengaruh Sistem Manajemen Mutu Iso Terhadap Kinerja Karyawan Melalui Budaya Kualitas Perusahaan (Studi Kasus PT. Otsuka Indonesia Malang)

Abstract

Research about the effect of the Quality Management System ISO upon employee's performance through quality corporate culture can be seen from three dimensions. The three dimensions are ISO 9001 certification planning, corporate commitment and procedure implementation. With PT. Otsuka Indonesia Malang as the object and 110 randomly chosen employees as the respondent in collecting the data, this research found the result. According to the employees, ISO 9001 certification planning, corporate commitment, and procedure implementation have been running well. It also gives the significant positive effects upon quality corporate culture. Furthermore, the quality culture also gives the significant positive effects toward employee's performance. However, employees still have perception that quality culture is not too strong because of the empowerment and involvement as well as quality improvement team work which have not run optimally.