The Impact of Language Barriers and Discrimination Issues on Work Productivity of Foreign Workers

Abstract

This study aims to examine the impact of language barriers and discrimination issues on the work productivity of foreign workers. The study was conducted at Sheraton Hotel, Petaling Jaya. A total of 76 questionnaires were completed using an online survey of Google Form. The literature review was conducted to examine the information regarding independent and dependent variables. The findings indicated that language barriers and discrimination issues could affect the work productivity of foreign workers. This study showed that language barriers, discrimination issues, and miscommunication were significantly correlated with the work productivity of foreign workers. All in all, the researchers can conclude that both independent variables can affect the work productivity of foreign workers.