IMPACT OF INFORMATION TECHNOLOGIES CAPABILITIES AND INFORMATION SYSTEM CAPABILITIES ON BUSINESS PROCESS MANAGEMENT

Abstract

One of the top concerns of managers in the current business environment is to be responsible for the best organizational performance. In order to take the required actions to attain the level of performance that would maintain in the market and help to achieve their goals, they continuously examine the performance and compare it to the competitors. The business process management system offers a platform for carrying out organizational procedures, the workflow based on processes of the organization, in a fully automated way with help of effective information sharing to the customers using IT capabilities. This research can put the efforts to explore the impact of information sharing and IT capabilities to enhance business process management.