A tool suite to model service variability and resolve it based on stakeholder preferences

Abstract

Modern information and communication technology creates new possibilities to enable participative, collaborative service design. We present a novel approach of integrating stakeholder preferences into service design. Our approach is based on modeling multiple service configurations, thus including variability into the service design. Stakeholders can evaluate value-relevant service aspects on a web-based deliberation platform. Ultimately, all stakeholder opinions are aggregated to hint the service engineer on the preferred way to implement the service. In this demo we present our tool suite to model services and their variability and the server that handles the opinions stated on the deliberation platform. © 2012 Springer-Verlag.