The mediating role of passenger safety in the relationship between safety procedures, ship crew competency, and operational performance

Abstract

The main problems found mainly in the ferry transportation in the port of Merak-Bakauhuni in the Province of Banten, Indonesia, is the high occupational accident due to safety procedures and low ship crew competency which finally influence the company's operational performance. The aim of this research was to know and analyze the influence of safety procedures and ship crew competency on passenger safety that has impacts on the company's operational performance of ferriage at the port. This research used Structural Equation Model – SmartPLS4 with a research sample of as many as 150 ship crew. The results of this research indicated that safety procedures and ship crew competency positively and significantly influence passenger safety. Besides, safety procedures, ship crew competency, and passenger safety positively and significantly influence operational performance. These results also confirmed that passenger safety could mediate the influence of safety procedures on operational performance and the influence of ship crew competency on operational performance.