Organizational Commitment in the Cross-functional Relation: Case of the Moroccan Hospital Supply Chain

Abstract

In recent years, the environment of health systems has been changing particularly with the rapid progression of the COVID-19 pandemic. Indeed, since February 2020, the COVID-19 has constituted a major challenge for the health system, in general, and an organizational challenge for all hospitals, in particular, where the quality of inter-functional relationships plays an essential role. Thus, the internal services of the hospital require critical interactions in order to anticipate a significant influx of patients. In this perspective, this research aims to conceptualize the hospital as a Hospital Supply Chain (HSC) and explore the causal relationship between organizational commitment and cross-functional relationships in the HSC context. In doing so, the analysis of the literature makes it possible to deduce a series of propositions. In this sense, an exploratory qualitative study, based on semi-structured interviews, makes it possible to compare our theoretical framework with the empirical framework.