The evolution of supply chain management as measured with the Baldrige excellence framework

Abstract

Supply chain management (SCM) and quality management (QM) overlap in literature because their domains and practices intersect and reinforce each other. Despite the recognized importance of supplier-to-customer relationships in achieving quality goals, limited research examines how SCM influences the quality-oriented organizational framework as a measurable construct. The current research embedded the SCM construct within the Baldrige excellence framework to understand the evolving influence of SCM on the Baldrige framework over time. Survey data from different samples were collected across three different time periods, the middle 1990s, early 2000s, and middle 2010s, and this time dispersed data collection enabled an evaluation and comparison of the restructured model. The resulting empirical evidence demonstrates the roles of leadership, SCM, and information system-oriented constructs in QM and provides researchers and practitioners with a better understanding of the interconnections and interwoven effects on business results. The findings also contribute to future research on the integration between SCM and QM.