Communication stereotypes and perceptions of managers

Abstract

Previous research has documented that gender and racial stereotypes affect beliefs about communication style. This study sought to investigate whether these stereotypes would be replicated in a sample of White working adults and whether participants thought that a social skills training program that is usually targeted at women would have an impact on managerial targets' speech. Results indicated that racial stereotypes were more salient than gender stereotypes, with participants viewing White managers' speech as more socially appropriate and less emotional, but also as more dominant and articulate than Black managers' speech. Participants also perceived female managers' speech as more emotional than male managers'. After training, participants thought that men's and White managers' speech would become more emotional, despite the fact that this training has been targeted specifically at female managers. Overall, our findings highlight the importance of examining race and gender in evaluating managerial communication. © The Author(s) 2012.