Organizational Citizenship Behavior, Employee Voice and Academic Staff Retention in Nigerian Universities: Mediating Role of Conflict Resolution

Abstract

The researchers in African countries have received attention in the literature, especially in the academic environment, as high labour turnover among the academic staff leds to reduced productivity and quality of education in Africa. This study investigated the positioning of conflict resolution through the extemporization of ‘Employee voice (EV), organizational citizenship behaviour (OCB), and employee retention (ER) using selected Universities with the underlay history of established successive culture in Southwest, Nigeria. The survey involved three hundred and seventy-six (376) academic staff members. A quantitative study was conducted with a structured questionnaire to test the hypothesis. Structural equation modelling was used to analyze the data. The independent variable (EV and OCB) predicts the dependent variable (ER); this shows that the relationship is statistically significant. The study recommends that organizations, particularly tertiary institutions, enhance and value employee voice. scheduling of periodic meetings in which all voices are given the necessary respect and opinions will change the positioning of the mediating variable.