Client Satisfaction Towards Municipal Solid Waste Management Service in Jimma City, South West Ethiopia

Abstract

The present study was conducted on solid waste management of Jimma City municipality to find out the client satisfaction of solid waste management services and to find out the factors associated with client satisfaction of solid waste management services. The study was performed with 260 respondents of Jimma City residents. Data were collected using a structured questionnaire. Majority of the respondents 166 (63.85%) in the study areas were used municipal solid waste management service rendered by Jimma city municipality. Out of these 124(74.7%) of clients were unsatisfied with the service. The study revealed that client satisfaction to municipal solid waste management service is statistically associated with waste collection frequency (X2=19.8630, df=6, P<0.05). The findings also showed that age, educational status, and family size had significant (p<0.05) positive correlation with the satisfaction of solid waste management services. From this study it is recommended that solid waste collection time should be properly maintained and City municipality showed increase manpower, labor cost, and transport. NGOs or other organization (government and private) should involve in solid waste management service in Jimma city.