Pengaruh Budaya Organisasi terhadap Kinerja dalam Perspektif Balanced Scorecard

Abstract

This research is purposed to gain empirical evi- dence that process, employee and pragmatic oriented organizational culture have effect on performance perspectives of Balanced Scorecard (BSC). Research popula- tion were cooperations in the Denpasar Bali area. Primary data collected through questionnaires were easured in likert scale. Research finding indicated that pro- cess-oriented culture affected BSC performance in financial, consumer, internal business process dan learning and growth perspectives. Employee-oriented culture affects consumers perspective only; while pragmatic-oriented culture affects BSC performance in the perspectives of financial, consumer, internal business process