EVALUASI SISTEM INFORMASI MENGGUNAKAN COBIT 2019 PADA PUSKESMAS SE KOTA DENPASAR

Abstract

DAMAKESMAS, sistem informasi di Kantor Kesehatan Kota Denpasar, menghadapi berbagai tantangan operasional, seperti keterbatasan antarmuka pengguna (UI/UX), kurangnya pelatihan staf, serta manajemen risiko dan keamanan sistem yang belum optimal. Penelitian ini bertujuan mengevaluasi tingkat kematangan tata kelola DAMAKESMAS menggunakan kerangka COBIT 2019 melalui metode deskriptif kuantitatif, dengan survei dan wawancara terhadap 13 responden dari Kantor Kesehatan Kota Denpasar. Teknik pengumpulan data meliputi observasi, wawancara, dan kuesioner skala Likert yang dianalisis menggunakan metode Capability Level COBIT 2019.Hasil penelitian menunjukkan DAMAKESMAS mencapai Level 3 (Defined) pada domain EDM03 (Ensure Risk Managed) dengan pencapaian 100%, sementara domain DSS dan APO menunjukkan tingkat kepatuhan 92,3% hingga 100%. Evaluasi sistem mengidentifikasi perlunya perbaikan UI/UX, pelatihan berkala, peningkatan keamanan, dan optimasi manajemen insiden. Simpulannya, meskipun DAMAKESMAS memiliki fondasi tata kelola yang solid, diperlukan penyempurnaan strategis seperti redesain UI/UX, pelatihan staf rutin, penguatan keamanan sistem, serta peningkatan layanan tanggap darurat untuk meningkatkan efektivitasnya.The digitalization of health information systems is crucial for improving service efficiency. DAMAKESMAS, the information system at the Denpasar City Health Office, faces various operational challenges, such as UI/UX limitations, lack of staff training, and suboptimal risk management and system security. This study aims to evaluate the governance maturity level of DAMAKESMAS using the COBIT 2019 framework through a quantitative descriptive method, involving surveys and interviews with 13 respondents from the Denpasar City Health Office. Data collection techniques include observation, interviews, and Likert-scale questionnaires, analyzed using the COBIT 2019 Capability Level method. The results indicate that DAMAKESMAS has reached Level 3 (Defined) in EDM03 (Ensure Risk Managed) with a 100% achievement rate, while the DSS and APO domains show compliance levels ranging from 92.3% to 100%. System evaluation highlights the need for improvements in UI/UX, regular training, enhanced security, and optimized incident management. In conclusion, although DAMAKESMAS has a solid governance foundation, strategic improvements are necessary to enhance its effectiveness, including UI/UX redesign, regular staff training, and strengthening system security and emergency response services.   Keywords: Evaluation; IT Governance; COBIT 2019, Health Information System