Abstract
The purpose of this research is to study the level of emotional intelligence among executives in the small and medium sized enterprises particularly from the manufacturing sector. SMEs have problems in attracting and retaining their employees. For the purpose of the study, the GENOS Emotional Intelligence questionnaire developed by Palmer and Stough (2001) has been used. A total of 96 employees from different manufacturing sectors took part in the survey. It was found that emotional intelligence did not have a significant relationship with organizational citizenship behaviour.
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Susan Tee Suan, C., Anantharaman, R. N., & Tong Dr, D. Y. K. (2009). Analysis of the level of emotional intelligence among executives in the small and medium sized enterprises. In Creating Global Economies through Innovation and Knowledge Management Theory and Practice - Proceedings of the 12th International Business Information Management Association Conference, IBIMA 2009 (Vol. 1–3, pp. 163–169). International Business Information Management Association, IBIMA. https://doi.org/10.5171/2011.302272
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