Onde (e como) encontramos a qualidade en no serviço de enfermagem hospitalar?

Abstract

Based on literature, one tries rescuing what is approached in the issues regarding the quality of the nursing care and rendering visible some of the spaces that have long been occupied by the nursing professionals as well as other spaces which are currently feasible to be occupied. The discussion focuses a case experienced by subjects who look for health care before the presuppositions that comprise the issue of health right. From this situation, one goes through Florence and reaches the 3-level requirements from the Credentials National Organization, followed by a questioning about the continuity or the rupture of a scenario of regulating informal actions of the alleged quality, distinguished by the presuppositions elected for this reflection. There is an opening for new questionings in view of the re/meaning of the referred presuppositions that echoes on the quality of the nursing service.