Records management by stealth: An Australian practitioner’s view

Abstract

Records management is, and always has been, a balancing act. On one side is compliance. It is at the very core of why records management exists. On the other side is the end user experience with creating, capturing and using records. These two sides usually pull in different directions. This article will address an approach colloquially known as records management by stealth – otherwise known as compliance by design. The article reviews the current state of play in an Australian context, examines some solutions and shares a case study to give practical guidance on ways forward, or at the very least to start the process of re-thinking how we go about delivering records management by stealth.