Knowledge based virtual communities for mobile and collaborative work in European vehicle repair networks

Abstract

The automotive market - as from the economic perspective one of the most important European markets - is currently experiencing the impact of new legal regulations from the new "block exemption". Car manufacturers have to share repair and diagnostic information with the market participants of the European automotive aftermarket. Hence, new collaborative networked organizations and new business models are required, which will be supported by innovative applications and devices. MYCAREVENT is a European research initiative consisting of leading industrial partners of the automotive sector, and researchers focused on service development, process and organization management, e-Business, communication networks, as well as artificial intelligence and human-computer-interaction. These partners will generate new business models which will provide innovative services to the customer in a post "block exemption" era. © 2004 Springer Science + Business Media, Inc.