Improving Empathetic Response Generation by Recognizing Emotion Cause in Conversations

Abstract

Current approaches to empathetic response generation focus on learning a model to predict an emotion label and generate a response based on this label, and have achieved promising results. However, the emotion cause, an essential factor for empathetic responding, is ignored. The emotion cause is a stimulus for human emotions. Recognizing the emotion cause is helpful to better understand human emotions to generate more empathetic responses. To this end, we propose a novel framework that improves empathetic response generation by recognizing emotion cause in conversations. Specifically, an emotion reasoner is designed to predict a context emotion label and a sequence of emotion causeoriented labels, which indicate whether the word is related to the emotion cause. Then we devise both hard and soft gated attention mechanisms to incorporate the emotion cause into response generation. Experiments show that incorporating emotion cause information improves the performance of the model on both emotion recognition and response generation.