Fisioterapia no pós-operatório de cirurgia cardíaca: A percepção do paciente

Abstract

Introduction: Many strategies to improve services for physiotherapy are based on patient's satisfaction. Listen and observe the behavior of patients in a hospital is crucial to understanding and improvement of service and the hospital. Objective: This study aimed to identify the perception of patients undergoing cardiac surgery on the physical therapy service provided to wards of hospitals for heart surgery reference in the city of Maceió, AL, Brazil, and from that information detect what actions are perceived as priorities for which are noteworthy plans for improvements in quality of care. Methods: Descriptive transverse study, conducted in quality and quantity of reference hospitals in cardiac surgery in the city of Maceio, AL, Brazil, in the period from September to November 2008. There were 30 patients in the study included users of the Sistema Único de Saúde, of which 12 (40%) female and 18 (60%) males. The average age of this sample was 49.2 ± 11.9 years and most belonged to socioeconomic class D (36.7%). Results: It was found that only 16.7% had contact with the physiotherapist before surgery. Regarding educational guidelines about post-operatively, only 2.9% patients reported having received them. However, 56.8% rated the care as good and 100% of patients reported believing that the treatment could improve their physical therapy health status. Conclusion: We suggest the implementation of protocols preoperative physical therapy with preventive measures and educational as well as new activities that may characterize the population of users of health plans/private.