Journal ArticleOPEN ACCESS

The impact of internal service quality on job satisfaction in the hotel industry

  • Al-Ababneh M
  • Masadeh M
  • Al-Shakhsheer F
  • et al.
Research in Hospitality Management (2018) 8(1) 55-62
DOI: 10.1080/22243534.2018.1501182
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Abstract

Service quality is a key factor for success in any hotel. Many researchers have conducted studies on service quality, but only a few studies have been conducted on internal service quality (ISQ) in...

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APA

Al-Ababneh, M. M., Masadeh, M. A., Al-Shakhsheer, F. J., & Habiballah, M. A. (2018). The impact of internal service quality on job satisfaction in the hotel industry. Research in Hospitality Management, 8(1), 55–62. https://doi.org/10.1080/22243534.2018.1501182

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