The Role of the Customer’s Perception of Service Quality in the Relationship between Information Technology Competence and Customer Satisfaction , A field study applied on government sector

nagwa ahmad

Journal ArticleOPEN ACCESS

The Role of the Customer’s Perception of Service Quality in the Relationship between Information Technology Competence and Customer Satisfaction , A field study applied on government sector

ahmad N

مجلة البحوث المالية والتجارية (2023) 24(3) 514-539

DOI: 10.21608/jsst.2023.217025.1619

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Abstract

… , marketing performance and employee satisfaction, while the … e-service quality dimensions positively affect customer loyalty, the finding also showed the importance of e-service quality …

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APA

ahmad, nagwa. (2023). The Role of the Customer’s Perception of Service Quality in the Relationship between Information Technology Competence and Customer Satisfaction , A field study applied on government sector. مجلة البحوث المالية والتجارية, 24(3), 514–539. https://doi.org/10.21608/jsst.2023.217025.1619

The Role of the Customer’s Perception of Service Quality in the Relationship between Information Technology Competence and Customer Satisfaction , A field study applied on government sector

Abstract

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