Library Services Utilization And Satisfaction By Undergraduate Students: A Case Study Of Osun State University Main Library

Abstract

This study was conducted to assess the library services utilization and satisfaction by undergraduate students in Osun State University main Library, Osogbo, Nigeria. Two hundred and fifty copies of the questionnaire were distributed to students in 200 level and above who formed the sample for the study. Two hundred and twenty two copies were retuned and found usable for the study, given a response rate of 88.8%. The survey research method was adopted for the study. A questionnaire was used as a data collection instrument. Frequency counts and simple percentages were used in analyzing the data collected. The study revealed that majority of the respondents used the library on monthly 81(36.5%) basis and their main purpose of using the library was to update their knowledge and skills, prepare for test and examination, read library materials, and lecture notes 168 (76%), 156(70%), 153 (69%), 141 (64%) respectively. The study also discovered that most of the respondents were satisfied with almost all the services provided in the library apart from few services which the library needs to be more effective in delivery. The study recommends that the library should make provision for regular and free internet access, photocopying, printing and inter library loan services in order to improve on their services to the satisfaction the users