HUBUNGAN KECEPATA N PENYEDIAAN DOKUMEN REKAM MEDIS RAWAT JALAN DENGAN TINGKAT KEPUASAN PASIEN

Abstract

The speed of service is one of the factors that can indicate a good service quality, and will have an influence on the level of patient satisfaction with the services obtained. The purpose of this study is to determine the relationship of the speed of provision medical record documents with the level of patient satisfaction. The method that used in this research is observational analytic. Collecting data uses observation sheets, questionnaires and interview guides. The amount of population and sample in this study were 109 respondents and 88 medical record documents. The results showed that there were 58.72 % documents which is late in provision, said to be late is due to the time of provision exceeds the minimum standard that is d" 10 minutes, and the number of respondents who were dissatisfied with the ambulatory services officer is 70.36 %. This is due to the increasing of visits that are not balanced by the addition of the medical record documents provider officer, nonconsecutive aligning system, the absence of tracer and the loan of medical record document. The conclusion is, there is no relationship between the speeds of the provision of medical record documents with the level of patient satisfaction in Ciamis General hospitals in 2014.