Dificuldades para a efetivação do acolhimento hospitalar durante a internação de crianças com doença crônica

Abstract

This qualitative study aimed to understand the difficulties encountered, as perceived by relatives of children with chronic diseases, in making hospital reception welcoming. Data were collected between February and March 2012, at a public hospital in João Pessoa, Paraíba State, through semi-structured interviews of seven family members, and were interpreted using thematic analysis. Salient difficulties encountered in achieving a welcoming reception to the hospital setting included: fragile relations among health professionals marked by conflicts caused by information deficits with regard to hospital routines and children’s care; lack of dialogue and availability for members, which subjects the latter to the rules and routines of the hospital institution. Understanding the importance of a welcoming reception fosters sensitivity in health professionals and contributes to their qualified handling of child hospitalization.