Impact of Job Satisfaction and Motivation on Intention to Quit and Organizational Commitment Among Airline Employees

Abstract

This study explores how job satisfaction and employee motivation affect organizational commitment and the intention to quit among airline employees in the Turkish civil aviation sector. Civil aviation began to grow significantly after World War II and has become a major industry in the 21st century. As the sector has expanded, many public and private organizations have emerged, requiring strong organizational structures to stay competitive in a dynamic environment. This research addresses the importance of employee motivation and job satisfaction as key components of organizational success. It highlights how these factors can lead to either increased organizational commitment or a higher intention to quit. A qualitative research approach was used, and data were gathered from 422 airline employees through an online questionnaire. The sampling method was convenience sampling. The participants, who come from diverse professional and cultural backgrounds, all work in the aviation sector, allowing the findings to be generalized. The results reveal that job satisfaction significantly influences employee behavior and organizational performance, while motivation alone does not have a strong impact. The study contributes to the literature by clarifying the relationships between these variables and demonstrating their role in organizational effectiveness in airline companies.