Crossover of Work Engagement: The Moderating Role of Agreeableness

Abstract

Work engagement can cross over from one individual to another, and this process may depend on several factors, such as the work context or individual differences. With this study, we argue that agreeableness, one of the Big five personality measures that characterized empathetic, can be instrumental in the crossover process. Specifically, we hypothesize that agreeableness can facilitate this process so that engagement of an actor can more easily cross over to their partner when either of them or both have high agreeableness. To evaluate our hypotheses, we implemented an intervention to the working schedules of 74 participants for two weeks. The intervention involved pairing participants to work together so that to create dyads with varying levels of dissimilarity. The results from a multilevel regression model indicate that there is a crossover effect and partner’s work engagement can be transferred to actor after a two-week collaboration. This effect is further intensified if either one or both members in the dyad are characterized by high levels of agreeableness. These findings help to decode the mechanisms underlying the crossover process and illustrate how to ideally coordinate work dyads to take advantage of the crossover effect and maximize employee engagement.