Revealing the Strengths and Weaknesses of A Corporate Portal

Abstract

The role of corporate portal on consolidating an organization's internal and external information and knowledge repositories has been recognized by many organizations worldwide including academic institutions. The deployment of corporate portals has been growing in academia. This qualitative study examined the strengths and weaknesses of a corporate portal deployment at an academic institution based on faculty members' perceptions. The strengths and weaknesses analysis, which is a part of the SWOT (strengths, weaknesses, opportunities and threats) strategic analysis, is very useful to understand an organization's current position on the deployment of a corporate portal. This study illustrated that the deployment of a corporate portal at an academic institution is relatively successful. The results revealed that the strengths of the corporate portal are mainly related to information quality, system quality and recognized personal benefits; whereas the weaknesses are mainly related to system quality and few are related to information quality and support services quality. Furthermore, this examination provided some insights about success factors of corporate portal.