Enhancing the effectiveness of problem-solving processes through employee motivation and involvement

Abstract

The 8D method is a complex tool for solving problems of significant scale which are hard for individuals to solve and involve solutions which require extra resources. However, several problems have been detected in the method of 8D's usage in modern organizations. The main aim of this paper is to define critical factors which lead to the demotivation of problem-solving teams. The primary aim of this research is to empirically investigate the current state of the usage of 8D in Slovak enterprises, including the context of employees' motivation and involvement; to identify opportunities for improvement of the implementation of 8D by increasing the involvement and motivation of problem-solving teams as well as the proper usage of the methodology. Questionnaires were issued to industrial enterprises operating in Slovakia. Data from the research were used to propose ways for industrial enterprises to increase their 8D effectiveness by setting the right performance indicators and the way to integrate these indicators into the motivation system. The question to be answered is how to effectively use the intellectual capital of problem-solving teams and increase employees' satisfaction in the broader context of the improvement of the effectiveness of problem-solving methodology.