SOCIOLOGICAL RESEARCH INTO THE DIGITIZATION OF PUBLIC ADMINISTRATION

Abstract

Different aspects of using sociological instruments have gained crucial importance concerning: the social dynamics of the assessment of public administration; the analysis of the internal efficiency of processes; and the efficiency of regional government bodies’ activities and their political and economic decisions. The results of research carried out in the Komi Republic are presented in order to outline the best mechanisms for implementing e-government. This study reveals the attitude of the state administration to public service reforms, the technological priorities of public administration, and indicators of the optimization of public and municipal services on the basis of the enhanced use of information technology.