PEMBANGUNAN HELPDESK TICKETING SYSTEM BERBASIS WEB (STUDI KASUS: UNIVERSITAS YARSI)

Abstract

Web has evolved into a tool that is not only able to provide information but also to process information. Processing information by utilizing web technology turns web becoming dynamic information media. We could do many things by deploying web, such as building the Helpdesk Ticketing System for a company or institution. Every company has vision, mission, and also programs by utilizing the infrastructure that has been provided by the company. By using a Web-based Helpdesk Ticketing System, solving problems in a company will be faster, precise, accurate, and more effective. The development of a Web-based Helpdesk Ticketing System gives a better impact and efficient than manual monitoring. We use the usability method to test the user satisfaction level toward the system that has results 87.5%.  Keywords: Helpdesk, Ticketing System, Information System, Web.