Measuring End User Satisfaction with Hospital’s Mobile Health System in Korea

Abstract

Our research seeks to measure End user satisfaction and identify the contributors of satisfaction in mobile healthcare system. We gathered data from internal end users from Hallym University hospital at the level of clinicians, such as medical doctor and nurse. We employed PLS (Partial Least Square) to analyze data and our results show that all three factors-content, accuracy, and ease of use explain the contributors of satisfaction. Moreover, our results provide the evidence that Korean Mobile Healthcare System priorities are Ease of Use and Content. Our study could contribute to mobile healthcare system developer to measure user's satisfaction with mobile system. Data collected from Hallym University Medical Center year 2012 and analyzed using PLS (Partial Least Square) Out of 1668 clinical employees, only 7% response for the survey and majorities were nurses (93).