Simulation Model of Productivity Alternatives to Support Decision Making Processes in Companies of the Sector Floricultor Antioqueño

Abstract

In order to assess how process management influences the competitiveness and organization of small and medium enterprises with more than five years in activity and belonging to the trade and service sector, a study was proposed considering the global trends that guide and suggest greater dynamics from the organizational components. A qualitative research based on the documentary review was proposed, which was valuable to contrast the bibliographic references with the activity of the real sector. The main findings highlight that competitiveness is an issue that with the passing of time maintains its validity in business organizations and is in continuous evolution. As a final result it was found that, the management by processes contributes in a significant way to the impulse of managerial competitiveness, oriented it to the coordination and efficient exploitation of the resources that are available in the organization.