M-government continuance intentions: an instrument development and validation

Abstract

M-government’s potential benefits can help countries achieve both economic and human development. From the economic point of view, m-government enhances efficiency and reduces government spending. From citizens’ point of view, m-government enhances the service quality offered to them. However, for m-government to offer sustainable development, citizens must continuously use m-government; hence, it is important to investigate the factors affecting citizens’ continuance intentions. This paper builds on prior studies in information communication technologies for development by proposing a model and instrument that focuses on continuance intentions to use m-government. The proposed measures were developed and validated following rigorous guidelines for quantitative research in the field of information systems. More than 100 validators participated in the process of instrument validation. This study applies five techniques to validate the instrument. The survey items were narrowed down from 59 items to 27 items. The results show that the items have high validity and reliability.