Perceptions of learning management system quality, satisfaction, and usage: Differences among students of the arts

Abstract

The model of information system success has been used to evaluate students' satisfaction with the system quality, information quality, and service quality of learning management systems. This study extends the model by considering the pedagogical dimensions of instructional quality, learning quality, and interaction quality as well as how perceived usage frequency influences students' quality perceptions. Through a sample of 376 higher education students, this study validated a five-factor quality structure for the evaluation of learning management systems with respect to the perceptions of students of the arts. Regression analyses showed differences among the quality factors that predicted satisfaction for arts students perceiving infrequent, average frequency, and frequent use. Although the quality of instructional experiences predicted satisfaction for all student groups, information quality significantly predicted satisfaction for only infrequent and average frequency users. System quality was a significant predictor of satisfaction for only average frequency and frequent users, whereas only frequent users perceived the quality of learning outcomes to be a significant predictor of satisfaction. The theoretical, instructional, and institutional implications for higher education institutions are discussed. Implications for practice or policy: • LMS satisfaction can be assessed through system quality, information quality, instructional quality, learning quality and interaction quality. • LMS satisfaction of all users can be enhanced by improving their perceived instructional quality of e-learning activities. • LMS satisfaction for infrequent and average frequency users can be enhanced by improving their perceived information quality of LMS content. • LMS satisfaction for frequent users can be enhanced by improving the learning quality or their perceived learning achievement from e-learning activities.