Every Moment Matters: Study of Employee Engagement at Radisson Hotel Group, Nagpur

Abstract

The term 'engagement' is one of the most talked terms in the field of human resource management. Surely this reflects its importance as a tool for effective management of employees, however at the same time this also reflects the complexities that it involves. A lot of surveys have been conducted to ascertain the better way of engaging employees, be it through recommendation of changes in technology or policy or organisation's mission or change in internal way of working. However, the more the research and new practices we come across and apply every day the more challenges we face particularly in Indian hospitality sector wherein retaining good employees for long and holding them to grow with the organisation is often a challenge. This paper examines the methods adopted at Radisson Blu Hotel Group (RDN), Nagpur in keeping score of its employee engagement at high level, resulting in business performance. The paper would discuss the various approaches adopted, be it: Bringing a culture which intrinsically develops employee engagement; Instant recognition of a good work; Applying forced measures to secure good health of employees; Imbedding fun as part of work; Ensuring process oriented employee career growth; Managing work life balance; Developing employees' basic skills as per need of the society; Strategizing engagements activities as per tenure in organisation. Thus, the paper tries to find out the success or lack of it in any of the activities adopted at this work place and tries to derive a better way of implementing all this methods.