Investigating the potential of capability-driven design and delivery in an SME case study

Abstract

In many business sectors, competitiveness on an international market is closely linked to the ability to quickly adapt business models and company strategies to changes in the market environment or in customer demands. Capability management is among the approaches which have been proposed as contributions to tackle these challenges. One of the key features is to explicitly capture the delivery context of a business services and to provide mechanisms for configuring or generating its deliver. Among the approaches to capability management is the capability-driven design and delivery (CDD) approach proposed in the EU-FP7 project CaaS. The aim of this paper is to contribute to (1) a better understanding of the potential of CDD and (2) the validation of the CDD approach. The paper addresses these aspects by considering the case of a small and medium-sized enterprise (SME) as an example.