NORMATIVE BASIS FOR THE IMPLEMENTATION OF TELEWORK IN A PUBLIC PRODUCTIVE COMPANY OF THE ENERY SECTOR

Abstract

Objective: The objective of this research is to establish the normative basis for the development of teleworking according to the needs of the organization and collaborators, since as result of SARS CoV-2 pandemic, the benefits of its implementation in a planned and structured way were identified. Theoretical Framework: The main characteristics of teleworking were analyzed, as well as the advantages it offers for workers, organizations, and society, evaluating its context from Mexico and internationally. Method: The methodological design used is nested case with illustrative type, since it presents or exemplifies the phenomenon that is investigated under a specific theoretical approach made up of a single case (federal public organization), with more than one unit of analysis: teleworking and regulations. The administration and operation of the Southeast Transmission Division of the Federal Electricity Commission (CFE), the problem of teleworking and the normative basis for its implementation in Campeche were studied to establish operational viability in the administrative staff in benefit of continuous electrical energy service delivery to the population and companies. Results and Discussion: The results of the intervention revealed the benefits of teleworking when its implementation is based on the legal bases in accordance with the needs of the organization and collaborators, particularly unionized workers whose labor methodology is generally to perform on-site and not from home. The results indicate that the planned implementation has a positive impact on the labor efficiency and productivity, considering that the unit of analysis was studied under the case method. Research Implications: One of the relevant factors for a successful implementation is resistance to change the way of how processes are executed and the implicit costs of the use of technology and the investment in equipment to perform activities in other places than central offices. The exhaustive analysis of the labor and productive benefits for all the agents facilitates the successful implementation in national organizations. Originality/Value: This research contributes to literature by analyzing the advantages and disadvantages of the implementation of new work schemes in public organizations where processes are always intentionally executed in the office, and where the staff shows resistance to new ways to do their own activities under the conditions established by the union of workers.