Hotel Supply Chain: Enhancing Operational Efficiency, Sustainability, and Resilience

Abstract

This research explores the complex dynamics of supply chain management (SCM) within the hotel sector, highlighting its changing role in promoting efficiency, resilience, and sustainability. It commences with essential principles of operations and supply chain management, traces the historical development of the hotel industry, and examines procurement, inventory management strategies, and contemporary technological advancements such as ERP, APS, and RFID systems. This research paper also emphasizes the increasing importance of sustainability, ethical sourcing, and green supply chain initiatives in fulfilling environmental and social responsibilities. Additionally, the paper analyzes the effects of COVID-19 on global supply chains, particularly how leading hotel chains adapted to maintain business continuity. By integrating operational strategy with technological and ethical factors, this study offers a thorough overview of SCM as a vital contributor to competitive advantage in the hospitality sector.