Library services navigation: Improving the online user experience

Abstract

While the discoverability of traditional information resources is often the focus of library website design, there is also a need to help users find other services such as equipment, study rooms, and programs. A recent assessment of the Brigham Young University Library website identified nearly two hundred services. Many of these service descriptions were buried deep in the site, making them difficult to locate. This article will describe a web application that was developed to improve service discovery and to help ensure the accuracy and maintainability of service information on an academic library website.Grant: The author gratefully acknowledges the contributions of Grant Zabriskie for the original concept and design of the Services application and Ben Crowder for the implementation.