Prototype for the management of engineering companies and the ICT to improve the quality of services

Abstract

Information on alternative technologies or new prototypes was analyzed to help improve the quality of business management services. The problem is the lack of application of new technologies that improve the quality of service and reduce disagreements in the management of organizations. The objective is to present a prototype for the management of engineering and ICT companies to improve the quality of services. The deductive method and exploratory research were used to analyze the information. The result was a mixed conceptual model of quality of service approach, a dual-security architecture for business management, control of algorithms with processes for quality of service and control of algorithms with information filter. It was concluded that an information filter with Blockchain is considered a fundamental alternative to provide control, reliability, immutability and improved quality of service.