The System in Islamic Banking In-terms of Customer Satisfaction in Pakistan

Abstract

Customer satisfaction is one of the most important aspects of banking sector. The satisfaction of different customers in Pakistan is very much focused on receiving good quality of products and level of customer services provided by the employees in the Islamic banks. The research objective was to check the customer satisfaction of different users and how they accept the Islamic banking. The research was conducted through questionnaire survey, Meezan and Bank Islami were considered for the collection of data. The section of research includes 149 different customers from Bank Islami and Meezan bank. Regression, Anova and correlation were used and it shows a positive relationship. The study helps the employees to grow themselves as well as to increase their standing and to carry variation about the products/services as compared to the other banking system.